NCCI offers various types of online education—free for anyone on your campus through your NCCI membership.

NCCI’s Power60 webinars are hour-long discussions led by higher education thought leaders. Power60s are held monthly and open to all. While there are no fees for NCCI member campuses, registration is necessary. Past topics included Cultural Humility and Intercultural Praxis, Creating a Culturally Responsive and Validated Leadership Framework, and Change Management and your Process Improvement Project.

Resilience at Work: June 6, 1pm Eastern

Resilience got a bad name during the pandemic, with many university employees reporting feeling like a frog who went for a nice soak and wound up as dinner. Fast forward a few years, and higher education’s attempts to focus on wellness appear largely ineffective at addressing the wave of employee disengagement and disillusionment. In this session, we will dive into a research-backed model of whole person resilience at work: what goes into it and how institutions can support it. Because employee resilience – especially the individual resilience of leaders – has a demonstrable impact on retention, recruitment, engagement and productivity. Resilient leaders, those in the classroom, the laboratory, or the administrative suite, help their teams sustain performance during times of high pressure, complexity, and change. The Resilience at Work framework offers leaders at all levels of an organization practical strategies to create and sustain a culture of resilience in the workplace.

Learning outcomes:

  • Discover the seven interrelated elements of resilience at work.
  • Delve into the connection between your institution’s mission, vision, and values and employee resilience.
  • Learn strengths-based approaches to promote your own resilience and model that in your workplace.
  • Understand the significance of leader resilience – in mindset, body and action – for the resilience of your institution

About the Speaker: Jennifer Askey is an individual and group academic coach with over 25 years of experience in higher education in the U.S. and Canada. Her career has included work experience all over the academic map as both faculty and staff. Her last academic role was collaborating with the Office of the Provost and Human Resources to create leadership and professional/personal development programs for Chairs, Vice Deans, and Deans. As a coach, she helps her clients achieve clarity around the impact they want to have as an academic and the habits they need to develop to reach their goals. Jennifer enjoys leveraging assessments for individual and team clients to boost their self-awareness around key workplace behaviors and motivators. In service of helping universities become the best possible workplaces, she brings focus to the humans and their systems. Her work with clients is grounded in the client’s value system and their self-awareness. A core of her coaching philosophy is to help clients establish patterns of noticing and recognition around self-sabotaging behaviors and to choose more resonant and empowering options. Mindfulness and emotional intelligence form the foundation for much of her coaching work, as does an intersectional feminist lens on work-life issues. Jennifer holds a Ph.D. in Germanic Languages & Literatures from Washington University in St. Louis.

Digital Transformation Best Practices: June 12, 1pm Eastern

Technology is revolutionizing every facet of higher education, and mastering digital transformation is both crucial and challenging. We believe that success hinges on meticulous IT strategic planning, Organizational Change Management (OCM), and thorough IT assessments. Each step, from OCM planning to execution, must be approached with precision and vision to harness the full potential of digital innovation. At one of the NCCI Annual Conference pre-conference workshops, TSI, a longstanding sponsor of NCCI, is collaborating with the leadership at the University of Virginia’s Office of Organizational Excellence to share a tested framework and valuable insights. As both a “sneak peak” for that session for those considering a pre-conference opportunity and to allow those who cannot attend to know TSI’s approach as an external consulting firm, plan to learn more about:

  • Components of Digital Transformation: Digital transformation encompasses several key components including technology integration, data analytics, customer experience enhancement, process automation, digital skills workforce development, and change management.
  • Interactive Compare/Contrast: My team and I view digital transformation not just as the adoption of new technology, but as a holistic shift in how an organization thinks, operates and delivers value.
  • Organizational Approach and Common Pitfalls: Organizations typically approach digital transformation projects by targeting specific areas like customer interaction or operational efficiency. However, common pitfalls include lack of clear goals, insufficient stakeholder engagement, ignoring the need for cultural change, underestimating the resources required, and poor scalability planning. Overlooking any of these aspects can lead to suboptimal outcomes.
  • TSI’s Approach to Digital Transformation: TSI approaches digital transformation by focusing on strategic alignment with the business objectives, ensuring stakeholder engagement, and fostering an adaptive organizational culture. In the pre-conference session, we plan to cover strategies for aligning IT initiatives with broader business goals, practical steps for implementation, and techniques to manage resistance to change.
  • Tool Drill Down – IT Strategy Development: The IT Strategy Development component is crucial as it lays the groundwork for the entire transformation process. This involves defining the technological direction, aligning it with the business vision, mapping out the integration of new technologies, and establishing governance models to manage this change effectively. During our session, we will dive deep into tools and frameworks that aid in developing a robust IT strategy, ensuring it supports and propels the organizational objectives.

About the Speaker: Dan Feely has over 25 years of expertise helping corporate, higher education and nonprofit clients achieve strategies that often center on improving key business and organizational results. As a driving force for TSI, Dan works with client teams directly as he helps lead or provide subject matter expertise or quality assurance on a large number of TSI’s business strategy, customer experience, technology strategy and change-oriented engagements. Dan received his Bachelor of Science with Academic and Athletic Honors in Operations Management/Information Systems from Northern Illinois University. Additionally, Dan teaches Process Improvement courses in the Executive Education Departments on behalf of the University of California – Berkley, Michigan State University, University of Chicago and Colorado State University.

Learning Together to Transform Higher Education

The Exchange is an online networking opportunity for NCCI members to share ideas, tools, and best practices relating to the topic of change, innovation, strategy, and/or leadership development. As a result of participating in these sessions, participants will strengthen relationships with peers, grow their knowledge, and become better equipped to transform higher education institutions as change leaders.

Leading Change in Higher Education: Virtual Workshop presented by AASCU and NCCI and sponsored by ModernThink

May 23, 3:00 pm – 4:30 pm Eastern

This program is sponsored by

The higher education environment continues to evolve in new and often unpredictable ways. The challenges are varied and constantly evolving, from the changing landscape of diversity, equity, and inclusion to the declining enrollments and corresponding budget realignments and waning public support for higher education. Leaders must be prepared to lead in this unsettling environment and continue to move their institutions forward. It is more important now than ever that higher education leaders have the tools they need to drive proactive and strategic change on campus. This virtual workshop will highlight the Change Leadership Toolkit (CLT), a step-by-step, research-based guidebook for leaders engaged in projects that touch multiple departments, divisions, or units and require deep and meaningful changes to policies, procedures, norms, and cultures. The CLT was developed by Susan Elrod, Adrianna Kezar, and Angel de Jesus Gonzalez and published by the Pullias Center for Higher Education at the University of Southern California. The benefits of participation in this program include:

  • Identify your own leadership role and agency in leading change at your institution.
  • Gain practical tools for immediate use in your daily work.
  • Understand change context, change levers, and change leader moves that effect meaningful and sustained change.
  • Explore case studies from leaders who used the Change Leadership Toolkit.
  • Connect with colleagues leading change at their institutions.